Sistem Penunjang Keputusan Kepuasan Pelanggan Pada Jasa Tour And Travel “Losari Tour”Berdasarkan Paket Tujuan Wisata Menggunakan Metode Simple Additive Weighting

Abstrak

Tourism is one of the sectors that the government relies on to obtain foreign exchange. According to the Ministry of Tourism Arief Yahya tourism in national development, serves as a source of foreign exchange acquisition and contributes to other fields and until now, Tourism is still placed as a leading sector of the Indonesian economy. Yogyakarta Tourism Office justifies the development of tourism for tourists of the archipelago is high enough only need to increase the capacity of tourist services, traffic management and other supporting advice, but for foreign tourists are still very slow development, need tourism products or events as a unique and international class attraction with effective marketing

 From the above problems, researchers designed a system of supporting the decision of pelangan satisfaction that can be used by the Losari Tour to facilitate the next step to serve well based on the criteria that have been determined. The decision support system is made using Simple Additive Weighting (SAW) method as a tool that will help Losari Tour.  There are as many as 27 customer data used to test the performance of this decision support system. The test was done by comparing the calculation results of tour l and with calculation using Simple Additive Weighting (SAW) method. From the test it is concluded that the percentage of system performance is good.